Automated SMS in Salesforce.com
Send SMS messages to contacts and follow-up on cases directly from your Salesforce application. The solution delivers text messages worldwide, directly from your familiar Salesforce screens.
Salesforce.com already has an inbuilt email function but as many businesses know, only a small % of emails get read. Also, if the message is urgent, such as chasing payments, you want to make
sure it gets there and fast. Sending an SMS from Salesforce.com is as simple as sending an email. In fact, it uses the email functionality of Salesforce.com and our Email-to-SMS Gateway.
Income Systems provide one of the lowest cost SMS Gateways so you can be sure you’re getting the best deal on SMS costs.
IT departments, helpdesks and customer contact centers use it to enhance communications with internal and external customers.
Create & Send SMS to a Contact
From the Contacts tab you can create and send an SMS text message to the contact by entering free-format text or picking a predefined template text. The message delivery status of each message is shown on the Contacts tab.
Case Follow-up by SMS
Send SMS texts directly from the Case tab to the Case contact, using free-format text or a predefined template.
Confirm Orders and Payments
“YOU PARCEL WILL BE DELIVERED TO YOU BETWEEN 10:15AM and 11:15AM”
The SMS integration allows you to send quick messages which can be linked to ANYTHING!